WHAT PERSONAL INFORMATION DO WE COLLECT IN CABLAVI?

CABLAVI collects information when you interact with our website, or when you communicate with us through email, or send us documentation by mail. Examples:

  • Information obtained when you fill out the contact form on our website, or when you send us an email from it. This can include your name and contact information, the name and data of your company, information about your position in the company and how you have known the site.
  • Information about transactions, billing and delivery, if you make a purchase with us or hire our services.
  •  Records of your interactions with us, for example, if you send comments by email to our website, ask a technical question, report a problem or contact us.
  • Keep in mind that, if you call us by phone, we will never record your calls, except for messages that you can leave voluntarily in the voicemail boxes of our mobile lines.
  • If you respond to one of our satisfaction surveys.
  • If you interact with us, for example, at a point of sale, trade fair or at a customer’s premises.
  • Keep in mind that we work with Google, then through Google Analytics we can collect additional information about how you interact with our website or how you find us on Google Maps.
  • The marketing emails we send can also automatically detect if you have received or opened them. We use this information only to detect if the email addresses we have filed are correct or not.

WHAT DOES CABLAVI USE ALL OF THESE INFORMATION COLLECTED?

We will use your personal information to:

  • To fulfill your order or provide the services you have contracted.
  • To maintain contact with us.
  • To manage and answer any questions or complaints to our Quality Department.
  • For security reasons, to investigate fraud and, if necessary, protect ourselves and third parties.
  • To comply with our legal and regulatory obligations.

When processing your personal information, we rely on the following legal bases under the data protection law:

  • Because the processing is necessary to make a contract with you, or take action before signing a contract with you (for example, when you make a purchase with us, we use your personal information to process the payment and fulfill your order).
  • Because it is within the legitimate interests of CABLAVI and your company, when you make orders on behalf of your company.
  • Because we have obtained your consent (for example, when you contact us with any questions).

WITH WHOM DO I COMPARE MY PERSONAL INFORMATION?

CABLAVI needs to share information with certain selected third parties in order to carry out our business:

  • With our tax, professional and legal advisors.
  • Service providers: we provide information to service providers that act on our behalf (for example, to companies that offer digital marketing services, hosting, etc.), as well as to those third parties involved in the delivery chain (for example, carriers, courier services and delivery companies).
  • Government authorities: in case your order is pending delivery outside of Spain or the EC, we may need to share the information with the customs authorities both in Spain and in the country of destination.
  • We may also share personal information with law enforcement authorities or other government authorities, for example, to report fraud or in response to a legal request.
  • Credit and fraud verification: we can share information with credit reference agencies and with third parties dedicated to the prevention and detection of fraud.
  • Sale of assets or business: in the event that we sell any asset of the company, the personal information of our customers can be disclosed to a potential buyer. In this case, we will make reasonable efforts to ensure that the buyer agrees to comply the terms of this privacy statement.
  • CABLAVI may also disclose personal information in cases where we believe that such disclosure is necessary to protect the rights, property or personal safety of CABLAVI, our customers, employees or the public, or when we are legally authorized to do so.

WHERE DOES CABLAVI STORE MY PERSONAL INFORMATION AND FOR HOW LONG?

  • We keep your personal information for as long as we need to supply our products and services and, therefore, this period may vary based on your interaction with us.
  • For example, when you have made a purchase with us, we will keep a record of your purchase during the period necessary for billing, taxes and warranty purposes.
  • We can also keep a record of correspondence with you (for example, if you have made a claim about a product) for as long as necessary to protect us from a legal claim.
  • For more information about the duration of cookies, see the cookie policy.
  • At the moment when there is no longer the need to keep your information, we will eliminate it.

WHAT DOES CABLAVI DO TO PROTECT MY PERSONAL INFORMATION?

From CABLAVI we always try to have our software updated to try to avoid having security breaches in it. On the other hand, we always keep our firewall and antivirus activated in order to protect all our data. We keep backup copies of our data, and in case of detecting a breach in the security of our systems, we will communicate it according to the legal deadlines to the legal authorities in this regard.

HOW DOES CABLAVI USE MY PERSONAL INFORMATION FOR MARKETING EFFECTS?

CABLAVI can send you emails, call you or send you text messages regarding products and services.

In addition, we can occasionally send you direct mailings about the products that
We consider that they may be of your interest, or new manufacturing technologies that we incorporate into our factory and that involve new products to offer to our customers.

It is likely that some or all of these marketing messages are customized for you, depending on what we know about you or your company, for example, your personal profile online, previous queries that you have made us … and your history of purchases.

If you no longer wish to receive our news, at any time you can:

Unsubscribe to emails by sending an email to our account cablavi@cablavi.es

Get in touch with us by phone 985 574 151.

How can I access, update, correct or delete my personal information?

Send us an email to our account cablavi@cablavi.es, or call us at 985 574 151.

COOKIES

CABLAVI uses cookies and similar technologies to offer the best functionality of its website www.cablavi.es, to improve its website and personalize it. For more information about cookies, see our Cookies Policy.

CONTACT

Questions related to this privacy notice should be directed to the email address: cablavi@cablavi.es

Please note that we may occasionally change this privacy statement to reflect changes in legislation, regulatory guidelines or our data privacy practices in accordance with the law. When this occurs and the law so requires, we will provide you with a new or updated notice that details how the use of your personal information will change and, if necessary, obtain your consent for further processing.

This privacy statement was last updated in May 2018.